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In order to make your online banking experience as secure as possible, we utilize a security feature that detects any uncharacteristic or unusual behavior involving your account. If anything out of the ordinary is detected, we will verify your identity.
If we detect any unusual or uncharacteristic activity, we will ask you to answer your security questions or receive a phone call to make sure that it's really you. This will most likely be a very rare occurrence.
You will be prompted at some point while banking online to provide information. This will include choosing several security questions that only you know the answers to as well as supplying phone numbers where you can be reached while banking online. Once this occurs, you have added a layer of protection to your account!
In order to make your online banking experience as secure as possible, we utilize this security feature. You will have an extra layer of security working behind the scenes to protect your account. The security may infrequently prompt you to verify your identify before continuing. This means you can bank online with a renewed sense of confidence.
As our customer, we know your typical transactions, times, and locations. If we detect any activity that does not seem like your typical behavior, we will prompt you to further verify your identity so that we can stop fraudulent attempts to compromise your account. This process will only occur on rare occasions. Normally, you will not be asked for any additional information.
For example, if someone tries to sign in with your user name and password from a computer in another country shortly after you have logged off from your normal computer at home, we may decide to verify who is trying to access your account.
There is no need to sign up for the service-it is already protecting you! You simply need to provide the information that is requested when prompted. This will include choosing several security questions that only you know the answers to, as well as supplying phone numbers where you can be reached while banking online.
There is absolutely no cost associated with the security system.
You will only be prompted to enter more information when a particular activity or transaction appears to be unusual or uncharacteristic of your typical behavior.
If any unusual or uncharacteristic behavior is detected, you will be asked to answer several of the security questions you chose. You may also be asked to answer an automated phone call.
Uncharacteristic or unusual behavior is anything that appears out of the ordinary compared to how and where you normally bank online. If the requested action does not appear to be something you would normally do, we will ask you for more information to verify your identity.
The security system takes into account factors such as the type of transactions you ordinarily perform, the PCs you usually use to access your account, or the typical security settings for your computer. Hundreds of factors such as these create a profile that is unique to you that allows us to make decisions about whether a given activity and transaction within your account appears valid.
No, you will only be asked for more information when unusual or uncharacteristic behavior is detected. This will most likely be a rare occurrence.
You only need to complete the setup process once; afterwards the security system will work automatically. You are protected every moment, from signing into your account to logging out. Occasionally, you will see a key symbol to remind you that you are being protected.
If any unusual or uncharacteristic behavior is detected, you may be asked to answer an automated phone call. Once you answer the phone call, you will be prompted to enter the code that will appear on your computer screen at that time in order to verify your identity. Your phone numbers will not be sold to a third party, nor will they be used to contact you about offers and promotions.
You must provide at least one phone number but are encouraged to provide up to three. In case we need to verify your identity, you may receive an automated phone call at one of the numbers you have provided. It is important to provide numbers where you can be reached when you are banking online. For instance, if you bank online at work, you should provide your work or cell phone number so you can be reached there. This will ensure you can continue your online banking session without any inconvenience.
If you need to change your phone number, please contact customer service. You may also be occasionally asked to verify that your information is up-to-date during your online banking session.
If you cannot be contacted at any of the phone numbers, please contact customer service.
Yes. In fact, your personal information is safer than ever before because we are verifying your identity and restricting unauthorized users from accessing your information.
Occasionally, we will prompt you for phone numbers to ensure that the information we have on file is up-to-date.
If your user name and password are stolen, the fraudulent user would have to answer your security questions correctly or answer a call at one of the numbers you provided before being able to access your account or complete a fraudulent transaction. If the user is unable to provide this information or be reached by phone, the activity is blocked. This added layer of security helps us protect your online account at all times.
We are glad you check your account! It is always a good idea to regularly monitor your account for any unusual activity (such as withdrawals you didn't make). This security service helps prevent those incidents from ever occurring, so when you check your account everything is exactly as it should be.
It is a good idea to have anti-virus security and a personal firewall. Keep both software programs up-to-date for the best possible protection against viruses, Trojans, and hackers. This security feature protects against other kinds of threats, such as a stolen user name and password. It works with your other personal security programs, but it does not replace them.