Raymond Federal Bank
All Raymond Federal Bank lobbies are open with masks required. If an individual does not have a mask one will be provided.
All protocols are designed for the safety of customers and staff. These will remain in place until such time as Phase 4 is reached. The CDC guidelines fluctuate but generally: Stay home for 14 days after your last contact with a person who has COVID-19 Watch for fever (100.4?F), cough, shortness of breath, or other symptoms of COVID-19.
- Customers are still asked to self-screen for cold, flu or COVID-19 symptoms before entering the building. If they have symptoms, they are asked to please use the drive-up. Or, if that staff observes symptoms customer will be asked to exit the building and go to the drive up for service.
- Masks for customers are required by mandate of Governor Inslee. RFB staff, except those in private offices, will be wearing masks. All staff passing through the lobby or other parts of the building will also be wearing masks. Customers may be asked to pull down masks briefly to verify identity.
- The Maximum Customer Occupancy will be observed at all locations. It varies in each location based on lobby size and configuration of workstations and loan offices:
Raymond – 12 Long Beach -7 South Bend -6
- Social Distancing safe spaces are marked. Wait on those areas only. Families can wait together, children must stay with adults, and for occupancy, each person is counted individually. Overflow will be asked to wait outside.
- All transaction slips, if the customer does not have them, are available only from the tellers, as are pens, which the customers may keep. There is nothing available in the lobby. All things formerly available in the lobby can be obtained from bank staff.
- Hand sanitizer stations are available at the entry for customer use as they enter or leave the building.
- There is no longer public access to restrooms.
- The Drive Up, Night Drop, ATM, Online Banking and Telephone Banking are always available for customers, particularly those who want to avoid lobby crowding.